Service & Support
We will be closed in observance of Victoria day on Monday May 18 2026. Our operations will resume on Tuesday May 19
Simple Inside™ Service & Support
No BS
Absolutely, you read it right: no bullshit. BS is for those who have something to hide, and time to lose. It’s not your case, neither nor, and we know that.
Whether you have a single unit on which you depend on a daily basis or a rental fleet of multiple units, UPequip helps you get the maximum return on your investment. Our Simple Inside™ Parts and Service team is ready to assist you in keeping your equipment in top shape or to bring it back there as soon as possible.
- We say it like it is
- We say what will be
- We do what we say
- We’ll sometimes disagree
- All with respect, but with a common goal
UPadvisors

Aaron Cipolletti, Cipolletti Tree Service – NJ
Google Review


Eric Whipple, Whipple Trees - RI
TreeBuzz review

Matt Maibach, Maibach Tree Service - OH
Google Review


Chris Fey, Shaugnessy Rentals - MA
Google Review


Greg Jones, CedarClean - ON
Google Review

Jed. Wilbourn, Wood Movers - AL
Google Review


Wisconsin Property Services LLC - WI
Google Review


Mark Dalton, PC Arbor Care - FL
Google Review


Trevor Flexhaug, Canadian Tree Care - ON
Google Review


Matt Swearingen, Matt's Tree Service - SD
Google Review


Bill Haessig, H & H Arborists -WI
Google Review


Debra Lein, Affordable Tree Care - WI
UPEquip’s Facebook page recommendation


Youssef Serry, Boo's Tree & Lawn Service
Google Review

We Answer
As our units are Simple Inside™, most problems will be solved over the phone, and our phones are always open. Despite all your care and will for things to go well, you will eventually need some parts or technical advice, or be in need of troubleshooting to get yourself back on track.
Our service team provides:
- On-Site / In-Shop annual inspection services
- Emergency support for down equipment
- Technical expertise for hard downs at your facility
- Heavy repairs to factory standards
- Assistance and advice on preventive maintenance
We Take Ownership
Our dedication to our Simple Inside™ community members is what made us who we are, and what the community appreciates the most about us: we make their issues ours. We take ownership in mobilizing all possible resources to resolve all issues, from the simplest operational brain fart all the way to the trickiest unforeseen problem.
Our ownership-taking steps
- We listen
- We understand
- We scratch our heads (sometimes)
- We provide solutions or share hypotheses
- We walk you through resolution
We Teach
Get direct access to our experienced technical representatives who will guide you step by step to troubleshoot any operational or technical issue or concern. Our printed and digital manuals cover all aspects of maintenance and troubleshooting, but if required, our tech team will travel anywhere to repair, service and assist you with your maintenance and technical needs.
You’ll get intel from:
- Support calls
- Pictures exchange
- Written procedures
- Walk-through videos
- Custom-made know-how
A few examples
We Find Solutions
Finding solutions is strongly embedded in our DNA. All our efforts go towards getting our customers back online. We believe that is what defines us, and is the essence of UPequip.
How we proceed:
- Understand the situation
- Share our findings / validate
- Propose and discuss possible solutions
- Adjust with immediate variables
- Assist LIVE when required
We Guarantee
We believe in fairness. If something should be covered by warranty, it will be. We don’t believe in BS (see above). We prefer to learn the story directly from our customers than to find out by ourselves. Trust is essential, both ways… Crystal clear!
We don’t close a claim until we:
- Find the problem
- Fix the problem
- Get the part down to our customer
- Fill a warranty claim
- Receive the old / broken part back

Better Built, Better Warranty
Easy Lift’s 1-2-3 Warranty Program + Unlimited Hours
If it breaks, we fix it so you can get back to work ASAP: that’s the UPequip promise.
You’ve got the most reliable equipment on the market, and you’ll get support even long after your warranty is over
With Easy Lift, you’re part of the family. We’ve got you covered!
UPequip offers 1 full year of warranty on parts and service + 3 years on structural components
Our structural warranty is 50% longer than most of our competitors’
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We Share
We are proud that over 95% of our customers consider us as generous. Generous of our time, of our expertise, of ourselves. We believe that a strong relationship with our customers is beneficial in both ways and we do everything to make sure their units are top notch.
You will have:
- Tips & Tricks
- Extensive knowledge
- How-to and Not-to
- Experiences and testimonials
- Owners contact information
Wait, that's not all
Believe it or not, we do more than what’s mentioned and listed above!
Yes, we also do :
- Continuous learning
- Unit improvement based on field’s needs
- Assist with proper unit selection
- Challenge initial customers inquiry
- Keep initial interest flame alive over time
Service FAQ
There is most likely a happy owner near you who will be happy to welcome you on one of his worksites to show you all the advantages and benefits of an Easy Lift unit. Just click the link below and we will put you in touch with one or more owners, come and visit us!
Since the entry into force of the NAFTA (North American Free Trade Agreement between Canada, Mexico and the United States) in 1994, all goods are free to circulate in North America. In 2018, a renegotiation occurred but the conditions remained essentially the same. We will deliver your unit directly to your door, without any hassle or additional costs.
Financing is not our business but, we have worked closely with third parties for several years. We will happily collaborate with the financial institution of your choice.
Once the choice of the unit and selection of options are complete, a contractual commitment will be sent to you. A deposit is required to put your unit in production, and preparation of your unit then starts. Once the final invoice has been paid, we deliver your unit right to your door.
Crank it UP
Gear UP for spring
Try to find a better deal! LAST CALL
✔️ NO payment for 6 Months
OR ✔️ 4.99% finance
✔️AND Delivered to your door
Keep it simple, y’all."

Country Simple
"Ain’t no sense in stirrin’ the pot when the stew’s already good."
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